Non-Emergency Medical Transportation.

Non-emergency medical transportation is a broad description for travel connected with care that is planned rather than an immediate emergency response. It can involve different transport types; the term does not always mean an ambulance.

When to start the conversation

Appointments and planned transitions between care settings may prompt a transportation discussion. Ask the care team what form of transport is appropriate and the payer what its requirements are.

1. 01

   Explain the appointment

   Have the destination, appointment time and a scheduling contact ready.
2. 02

   Ask about transport needs

   Let the treating team advise on the support required rather than choosing a vehicle from a label.
3. 03

   Discuss both directions

   Clarify whether a return trip is needed and how its timing will be arranged.

• What arrival time does the destination request?
• Is a separate return arrangement needed?
• Whom should you contact if the appointment changes?

Contact MEDICS to discuss a transportation request. The appropriate arrangement and availability must be confirmed for the individual trip. Keep patient and medical details out of general email.

MEDICS picks patients up across Greater Houston, including inside the City of Houston. Each request is confirmed after MEDICS reviews the details and availability.

General reference: Medicare: ambulance transportation. The patient’s care team determines the level of care needed.