Non-Emergency Medical Transportation.

Non-emergency medical transportation is a broad description for travel connected with care that is planned rather than an immediate emergency response. It can involve different transport types; the term does not always mean an ambulance.

When to start the conversation

Appointments and planned transitions between care settings may prompt a transportation discussion. Ask the care team what form of transport is appropriate and the payer what its requirements are.

1. 01

   Explain the appointment

   Have the destination, appointment time and a scheduling contact ready.
2. 02

   Ask about transport needs

   Let the treating team advise on the support required rather than choosing a vehicle from a label.
3. 03

   Discuss both directions

   Clarify whether a return trip is needed and how its timing will be arranged.

• What arrival time does the destination request?
• Is a separate return arrangement needed?
• Whom should you contact if the appointment changes?

Contact MEDICS to discuss a transportation request. The appropriate arrangement and availability must be confirmed for the individual trip. Keep patient and medical details out of general email.

General reference: Medicare: ambulance transportation. This guide explains a category; the patient’s care team determines their care needs.